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After this article

You will be able to connect Outreach to Lumos to sync users, view their roles and last login, and suspend access.

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Capabilities

Suspend is available for Offboarding, Access Reviews, and License Management. It is not available for the AppStore. User status mapping. active maps to Active, locked maps to Suspended, and a deleted user (no longer returned by Outreach) maps to Deprovisioned. Last login. The Last Login value is the last time the user signed into Outreach, read from the currentSignInAt value.

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Required plan and roles

  • Outreach plan: no minimum plan is required.
  • Outreach role: the connecting user must be an Admin with an active account.
  • OAuth scope: the integration requests users.all during setup, which lets Lumos view and manage users.

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Read-only access vs provisioning

Is read-only possible? No. The integration authenticates with the single users.all OAuth scope, which the article describes as letting Lumos both view and manage users, and no narrower or read-only scope is offered during setup. What full provisioning requires. An Admin with an active Outreach account completing the OAuth flow and accepting the users.all scope, as described below. Watch out for. Suspend locks the user and removes their license but is only available for Offboarding, Access Reviews, and License Management, not the AppStore. If an Outreach SCIM provisioning connection gets merged with this standard integration, the merged connection can enter an error state that isn’t resolvable from the UI, so contact Lumos support if that happens.

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Instructions

Phase 1: Connect in Lumos
  1. Find the Outreach card in your Lumos integrations (reconnect an existing card or add a new one).
  2. Click Connect Outreach.
  3. Accept the scopes in Outreach to complete the connection.

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API Endpoints Used

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Troubleshooting

Can’t connect the integration. Make sure you are logged into Outreach with an active Admin account. A merged Outreach SCIM connection is stuck in an error state. When an Outreach SCIM provisioning integration is merged with the standard Outreach integration, the merged integration can enter an error state that an admin cannot resolve from the UI. Contact Lumos support to clear it.