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After this article

You will be able to connect the Drift integration to Lumos, understand how Lumos reads users and roles from Drift, and resolve common connection issues.

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Capabilities

Deprovisioning is available for Offboarding, Access Reviews, and License Management. It is not available through the AppStore. In Lumos, deprovisioning marks the account status as Deprovisioned. User status mapping:

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Required plan and roles

  • Drift plan: you need the Drift Premium plan to connect this integration.
  • Drift role: your Drift user must be an Admin to authorize the connection.

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Read-only access vs provisioning

Is read-only possible? No. All three OAuth scopes Lumos requests, including user_write, are required to connect. What full provisioning requires. This connector’s write capability is the SCIM-style Deprovision action, which deletes the user from your Drift tenant and reclaims their license Your Drift user must be an Admin on a Premium plan to authorize the connection. Watch out for. Deprovisioning here follows the SCIM delete protocol, so the user is removed from your Drift tenant entirely rather than just being disabled. There’s no partial or reversible suspend state. Deprovisioning is available through Offboarding, Access Reviews, and License Management, but not through the AppStore.

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Instructions

  1. Find the Drift card in your Lumos integrations (reconnect an existing card or add a new one).
  2. Click Connect Drift.
  3. Accept the requested scopes and complete the OAuth flow to connect the integration.

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Scopes

Lumos requests the following scopes over OAuth. More detail is in Drift’s documentation.

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API Endpoints Used

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Troubleshooting

Can’t connect the integration. Confirm your Drift account is on the Premium plan and that the user authorizing the OAuth flow is a Drift Admin. All three scopes (user_read, user_write, account_read) must be accepted. A deprovisioned user is gone from Drift entirely. That is expected. Deprovisioning follows the SCIM delete protocol, which removes the user from your Drift tenant and reclaims the license.