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You’ll be able to connect Intercom to Lumos to sync admins, teams, and workspace access for visibility and Access Reviews. This is a read-only integration that syncs data from Intercom into Lumos.

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Capabilities

Activity tracking: supported for last login. The Intercom connector tracks last login activity for admins through the activity logs API, so you can see when team members last accessed the Intercom workspace.

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Required plan and roles

  • Intercom role: an Admin must perform the connection steps. The admin needs access to install third-party apps in the Intercom workspace.
  • Authentication: an Intercom Access Token.

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Read-only access vs provisioning

Is read-only possible? Yes, and it’s the only mode this connector offers. This is a read-only integration by design, and Lumos only syncs admins, teams, and workspace access data from Intercom.

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Instructions

Phase 1: Get an Access Token in Intercom
  1. Follow the instructions on Intercom’s webpage for how to get an Access Token.
Phase 2: Connect in Lumos
  1. As an Admin, click the Intercom card in your Lumos integrations (reconnect an existing card or add a new one).
  2. Enter the Access Token.
  3. Click Connect.

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API Endpoints Used

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Troubleshooting

Admins aren’t appearing in Lumos. Confirm the integration shows as Connected. Verify the users have admin or team member status in Intercom and aren’t marked as inactive. Contact Lumos support if the problem persists. “Access denied” error during authorization. Verify you have admin access to the Intercom workspace and that your account can install third-party apps. Check the workspace settings for any OAuth restrictions, and ask your Intercom workspace owner to confirm your permissions.