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After this article

You’ll have a sample AppStore article template that you can publish in your knowledge base. Your employees can use this article to learn the AppStore and find answers to common questions.

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How to use this document

  • Replace [COMPANY] with your company name
  • Use your knowledge base’s embedded video player (if available) to embed the *<iframe>*sections.
  • Replace [IT SLACK CHANNEL] with your preferred communication channel for software issues/requests
  • Replace [IT EMAIL ADDRESS] with your IT team’s contact email address.

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Template

If you need access to software for your job, [COMPANY] has created an AppStore that you can use to submit these requests instead of creating a ticket. If you have any questions, contact us in [IT SLACK CHANNEL] or at [IT EMAIL ADDRESS].

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Requesting apps

What’s the AppStore? The Lumos AppStore gives you a single catalog you can use to request access to approved software you need for your job. Requests can be submitted through Lumos or Slack. How do I make a request? Watch the video below to see how to request apps via Slack: You can do it through the AppStore, or type “/appstore + Enter” in Slack to kick off a request (please don’t request apps you already have, unless you need more access). The AppStore will let you know via email and Slack when your request is approved and you have access to your app. Watch the video below to see how to request apps via the browser: The articles below have step-by-step guides and will answer FAQs you might have. Requesting Access to an App Requesting Access to an App from Slack

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Approving app requests

I’ve been asked to approve an app request — what do I do? Here is a step by step guide (with screenshots) on how to approve app access.

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Provisioning app access

I’ve been asked to “Confirm Provisioning” — what does this mean? If you’re an app admin, you’ll be asked to provision people to the apps you manage and confirm in Slack or the AppStore when you’re done. Here is a step by step guide (with screenshots) on how to confirm provisioning in Lumos.