Inactivity workflows run Monday - Friday with a 15:00 UTC start (7am PT) (convert to your preferred timezone here).At this time, the frequency and time of the day at which Inactivity Workflows run cannot be changed.
Can I customize the notifications being sent by Inactivity Workflows?
You cannot customize the initial notifications today, but you can send a custom message to the Account Owner during the removal process. More information can be found here (the “Notify Account Owner” option):Creating An Inactivity Workflow
Users labeled as Unmatched in an app will not be targeted by Inactivity Workflows. SeeHow does Lumos match accounts?You’ll need to match these users if you want them to be targeted by an Inactivity Workflow. SeeHow-To: Match Accounts
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