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After reading this article, you’ll know how to apply your company’s branding to Lumos email notifications so messages sent to employees look trusted and on-brand.

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Background

Lumos sends emails to employees during access requests, approvals, reviews, and other workflows. By default, these emails use Lumos branding. For many organizations, especially at scale, emails that don’t reflect a company’s brand can feel unfamiliar or raise trust concerns. Branded Notifications allow admins to apply their company’s visual identity to Lumos emails so messages are recognizable and consistent for employees.

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What are Branded Notifications?

Branded Notifications allow you to customize the visual appearance of Lumos email notifications using a shared brand theme. Once configured, your branding is applied consistently across supported notification emails. This includes:
  • Company logo
  • Email styling: background and borders colors
  • Text styling: headline, copy, footer and font styles
  • Button styling: background and text colors
Branding is applied globally and does not change the content or behavior of notifications.

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Configure Branded Notifications

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1. Navigate to Branding Settings

  • Go to Settings
  • Select Personalization in the navigation
  • Click on Edit Theme CTA

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2. Set Your Brand Theme

Configure the following:
  • Logo - Upload your company logo
  • Styling - Choose colors and fonts to style the email body, text and buttons.
As you make changes, Lumos shows a live preview of how branded emails will appear.

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3. Preview and Publish

Before publishing:
  • Preview branded emails in real time
Once published:
  • Your brand theme is applied to supported email notifications
  • Future emails automatically use the updated branding
You can update or change branding at any time.

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What’s Included

This release supports:
  • Visual branding (logo, colors, typography)
  • Global application across supported email notifications
  • Live preview before publishing
  • Branded Access Request emails. By 1/26 all emails will reflect branded settings.

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What’s Not Included

The following capabilities are not available in this release:
  • Custom sender name, from address, or reply-to
  • DKIM or domain authentication
  • Editing notification copy or layout
  • Per-notification or per-template branding

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Common Use Cases

Improve trust
Make access and approval emails instantly recognizable as company-owned. Meet brand standards
Align Lumos notifications with internal brand and security guidelines. Speed up rollout
Remove branding-related blockers during deployment.

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FAQs

Does this change who emails are sent from?
No. This feature only controls visual branding, not sender identity. Does branding apply to all emails?
Branding applies globally to supported email notifications. The UI indicates which notifications are currently covered. Can I preview changes before they go live?
Yes. All branding changes can be previewed before publishing.

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Need Help?

If you have questions about branded notifications or want help validating your setup, contact your Customer Success Manager or email support@lumos.com.