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After this article

You’ll know how to configure Wait steps in your onboarding, offboarding, Mover, and AppStore workflows, allowing you to create precisely timed sequences of actions.

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Background

Wait steps pause a workflow so that onboarding and offboarding actions happen at specific times. For example:
  • Ensuring a new Identity Provider account is created 7 days before a start date, but activating the account only when a new employee joins
  • Waiting for a SCIM event to complete before continuing on with a provisioning workflow
  • Putting accounts in legal hold for a set period before permanent deletion
With Wait steps, you can configure these timing requirements directly in your workflows.

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Adding a Wait Step to Your Workflow

Wait steps are available in onboarding, offboarding, Mover, and AppStore workflows.
  1. Open the workflow you want to edit.
  2. Click Add Step and choose Wait.
  3. Enter a whole number for Wait Time and choose Minutes, Hours, or Days. The workflow pauses for that long before it runs the next step.
Screenshot 2025-04-15 at 8.18.38 PM.png
To pause until a specific date instead, such as a few days after a start date, use the Wait Until step. See “Wait Until” Step.

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Monitoring Waiting Workflows

When a workflow reaches a Wait step, it stays in progress until the wait ends:
  • In onboarding, offboarding, and mover records, the run shows as In Progress while it waits. Open the record to see its steps, including the Wait step.
  • For app workflows, go to the app’s Workflows tab and open Workflow Records. The run’s Workflow Status shows Scheduled until the wait ends.

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Wait Step Use Cases

Here are some common ways customers use Wait steps: Onboarding
  • Create accounts 7 days before start date, then wait until the employee’s exact start time before activating them
Offboarding
  • Immediately disable access when an employee departs, then wait 30 days before permanently deleting their account
Access Management
  • Grant fine-grained access to a role or license using SCIM push groups, wait 1 minute for the changes to propagate, then run direct actions on the account in your AppStore workflows

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FAQs

What happens if I edit a workflow while some of its runs are waiting? Editing a workflow doesn’t affect runs that are already in progress. Runs that are waiting keep waiting based on their original configuration. Is there a maximum duration I can set for a Wait step? Yes. A Wait step can wait up to 90 days. If you set a longer wait, the step errors when the workflow reaches it. Can I have multiple Wait steps in a single workflow? Yes, you can add as many Wait steps as needed throughout your workflow.

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Other Questions?

Contact support@lumos.com or your CSM.