Background
Lumos Analytics for AppStore Reporting shows how quickly employees get access, which apps take the longest to approve, and how your AppStore rollout is progressing. Use it to report to leadership and identify opportunities to improve your AppStore.AppStore Adoption Trends
View your AppStore’s overall adoption trends to understand your progress toward rolling out the AppStore to your entire organization and how quickly people are getting access.Overall Adoption Trends
The Overall Adoption metrics are defined as follows. Use them to track uptake and ensure people are getting access quickly.- AppStore Adoption — Calculated by comparing your total ITSM ticket volume with tickets logged in Lumos to show where employees go to make their access requests. If your AppStore is not connected to an ITSM, this datapoint will not be available. Note that if you have ITSM logging turned on [in ITSM Settings] this number should reflect that.
- Resolved Requests — No. of successfully provisioned requests
- Median Time to Resolution — Time taken for users to get provisioned access
- Median Time to Approval — Time taken to get approvals for access requests
Request Volume Trend
As you roll out your AppStore, Lumos will show you the breakdown of ticket volume between access requests tickets in your ITSM vs. tickets being provisioned in Lumos. This not only helps demonstrate a successful AppStore rollout with employee adoption, but also shows how many tickets are getting orchestrated and automated through Lumos.
Time to Resolution (TTR) Trend
Ensure and demonstrate that you are automating more and driving operational efficiency for your end users. Confirm that Lumos is allowing users to get access faster than your old process.
Software Access Bottlenecks
Identify the biggest areas of opportunity to improve your Time-To-Resolution and SLAs.
Automated Ticket Trend
Report to your leadership on how much access request traffic you automated. See what breakdown of access requests were fully automated, partially automated, or manual. A request can be automated by attaching a provisioning group or firing off a webhook, so that the user can be automatically provisioned.
- See at a glance what apps are approval/provisioning bottlenecks for my organization. Understand which apps are slowing down your ability to provide a quality experience for your end users, and find areas to automate or set up pre-approval rules to streamline these processes.
Request Traffic by Team
Get the insights you need to share accurate numbers with department heads and understand company wide adoption of your AppStore.