Respond to a Request from Lumos

Lumos asks people across your company to approve access, set up accounts, and review who has access to what. Most of these requests arrive as a direct message from the Lumos app in Slack. Your company may have given the app a different name or icon. Find the message you got in the table below. Most requests take less than a minute.

Find your message

The message starts with	You got it because	What to do	Full guide
New Access Request to an app for a person	You approve access to that app, or you’re the person’s manager	Click Approve if the access looks right, or Deny if it doesn’t. To grant a different level of access, click Edit to open the request in Lumos and change it there before you approve.	Approve or Deny an Access Request
Provisioning Required or New Account Requested	You’re an admin of the app, and the request was approved	Create the account or grant the access in the app itself. Then click Confirm Provisioning (or Confirm Account Creation). Click Deny if the person shouldn’t get access.	Confirm Provisioning for an Access Request
Deprovisioning Required or Account Deprovisioning Required	You’re an admin of the app, and Lumos can’t remove someone’s access automatically. This happens when time-based access ends, when the person’s role or other attributes change, or when a workflow such as offboarding removes their access.	Remove the access in the app itself, then click Confirm Deprovisioning. If the message is part of an offboarding, it shows Mark as Done and Account doesn’t exist instead, like the offboarding row below.	Not needed. The steps are in the message.
Access Review and a number of accounts to review	You were assigned as a reviewer in an access review	Click the button in the message to open your review in Lumos. Decisions are made in Lumos, not in Slack.	Complete Your Access Review as a Reviewer
Offboarding a person	Someone is leaving, and Lumos can’t remove their account from an app you manage automatically	Remove the person’s access in the app. Then click Mark as Done. If they never had an account, click Account doesn’t exist.	Not needed. The steps are in the message.
Action Required: Do you still need access to an app? (or license for an app)	You haven’t used the app in a while	Click I Still Need Access to keep it, or I Don’t Need Access Anymore to give it up. For a license, the buttons are I Still Need the Advanced License and I Don’t Need the Advanced License.	Not needed. The steps are in the message.
A number of days, then Days Inactive: Can We Remove a person from an app? (or Downgrade their license)	You manage the app, and someone hasn’t used it in that many days	Click Remove User (or Downgrade User) to take the access away, or Keep User’s Access if they still need it.	Not needed. The steps are in the message.
Your access to an app is expiring soon	You requested access for a set amount of time, and most of it has passed	Click Extend App Access to ask for more time. This sends a new request, which goes through approval again. If you don’t need more time, do nothing.	Request Access to an App

Asked to review an access policy? Lumos doesn’t send a message for these yet. The person who wants your review sends you a link. See Review an Access Policy as a Policy Reviewer, or as the Policy Owner if you own it.

Before you approve

Not the right person to approve? Reassign the request from the Task Center instead of denying it, so the requester doesn’t have to start over. See Reassign an Access Request.
Need more information? If the message invites you to reply in its thread, your reply goes to the requester. Otherwise, contact them directly.
Only see a Review Request button? Your company approves requests in Lumos instead of Slack. Click Review Request, log in, and approve or deny the request there.
Got an email instead? Some companies send requests by email or Microsoft Teams. The email links to the request in Lumos, where you approve or deny it.

FAQ

Someone else already approved this request. Do I still need to act? No. Once a request moves on, Lumos removes the buttons from your message, so there is nothing left to click. What happens if nobody responds? A request waiting for approval expires after 14 days with no activity. The requester has to submit a new one. I don’t recognize the app or the person. What should I do? Don’t approve it. Deny the request, or ask your IT team who should handle it. Questions about Lumos at your company? Contact your IT team.

​Find your message

​Before you approve

​FAQ

Find your message

Before you approve

FAQ