> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lumos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How-To: Unmatch Accounts

## After this article...

You'll know how to unmatch an account that has been incorrectly matched to the wrong User in Lumos.

## When would you need to unmatch an account?

The Lumos automatic **matching logic** ([*How does Lumos match accounts?*](/kb/identities/account_matching/how-does-lumos-match-accounts)) matched something incorrectly, or you made a mistake when **manually matching** ([*How-To: Match Accounts*](/kb/identities/account_matching/how-to-match-accounts)).

## Steps

**1. Find the account you want to unmatch**

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/lumos-primary/images/kb/identities/account_matching/how-to-unmatch-accounts/30c7348402d4-a50e2741-9673-4358-9f0a-7ff2814179582F1727892786922-.png" alt="" />
</Frame>

**2. Click the "..." button in the \_Action\_column, then choose the "Unmatch Account" option.**

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/lumos-primary/images/kb/identities/account_matching/how-to-unmatch-accounts/b0856f2156de-a50e2741-9673-4358-9f0a-7ff2814179582F1727892787333-.png" alt="" />
</Frame>

If the unmatch is successful, the account will no longer be matched to a Lumos User and will be labeled "Unmatched".

Once you've unmatched an account, you can manually match it again to a new User following the steps here:[How-To: Match Accounts](/kb/identities/account_matching/how-to-match-accounts)

## Troubleshooting

### Lumos won't let me unmatch an account.

Accounts linked to your **User Sources** cannot be unmatched. *See[Source of Truth](/kb/appstore/source-of-truth/source-of-truth)*

If you need to unmatch accounts tied to your user sources, contact Lumos Support at [support@lumos.com](mailto:support@lumos.com) with a description of your use case.