> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lumos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enabling Custom Requests

## Background

Custom Requests let employees request apps that aren't in your AppStore yet, so you can roll out the AppStore before you've added every approved app.

**Custom Requests** give your employees a way to request *any* app from the Lumos AppStore, even if the app isn't in your AppStore yet. *See[Requesting Access to an App](/kb/quick_start_guide/appstore-1/appstore_explainers_for_new_employees_new_to_appstore/requesting-access-to-an-app)*

This makes the AppStore the entry point for *all* of your access requests.

## Steps

### 1. Enable ITSM.

*See[Connecting Your ITSM](/kb/appstore/configuring-your-appstore/connecting-your-itsm)*

### 2. Find the "Sync Custom Requests" tab in your [ITSM settings](https://app.lumosidentity.com/settings/itsm).

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### 3. Flip the toggle to the right, then choose where you want them to go in your ITSM.

Specify the *Project*, *Request Type*, and *Resolve with* transition to finish the configuration.

Since Custom Requests will require someone from your team to take action in your ITSM, make sure you specify a destination that's being actively monitored.

### 4. (Optional) Set Custom Instructions

If you want to ask requesters for additional info before they submit a custom request, or set expectations on how you'll be following up with them, you can add instructions.

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