> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lumos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reassign an Access Request

> Route a pending access request approval to different users or groups from the Task Center without the requester cancelling and resubmitting.

## Background

Sometimes an access request needs to go to a different set of approvers, for example when an approver is out of office or the app is misconfigured. You can route the approval to the right user(s) without having the requester cancel the request and start over.

## Steps

### 1. Go to the [Task Center](https://app.lumosidentity.com/admin-tasks?tab=my_tasks) and navigate to the task - (If you're a Lumos Admin, you may need to go to [All Open Tasks](https://app.lumosidentity.com/tasks?tab=all_tasks)).

### 2. Select the request you are looking to reassign.

<Frame>
  <img src="https://mintcdn.com/lumos-primary/f7twv2B37KFondZp/images/kb/quick_start_guide/appstore-1/appstore_explainers_for_new_employees_new_to_appstore/reassigning-access-requests/83d41c79ead8-a84855c7-648f-4a4a-b3b3-115b7fbfa78d2F1743129204725-reassign.png?fit=max&auto=format&n=f7twv2B37KFondZp&q=85&s=110f4d846f57278abf4bd4ce7bebc1f1" alt="reassign task.png" width="1306" height="1642" data-path="images/kb/quick_start_guide/appstore-1/appstore_explainers_for_new_employees_new_to_appstore/reassigning-access-requests/83d41c79ead8-a84855c7-648f-4a4a-b3b3-115b7fbfa78d2F1743129204725-reassign.png" />
</Frame>

### 3. Click Reassign, then add the user or groups you're looking to reroute to.

<Frame>
  <img src="https://mintcdn.com/lumos-primary/f7twv2B37KFondZp/images/kb/quick_start_guide/appstore-1/appstore_explainers_for_new_employees_new_to_appstore/reassigning-access-requests/e3f4f3b6dbff-a84855c7-648f-4a4a-b3b3-115b7fbfa78d2F1743127930353-Screensh.png?fit=max&auto=format&n=f7twv2B37KFondZp&q=85&s=06ccf51fe3f6423964d25f8c5e69d3e7" alt="Screenshot 2025-03-27 at 10.11.57 PM.png" width="1166" height="724" data-path="images/kb/quick_start_guide/appstore-1/appstore_explainers_for_new_employees_new_to_appstore/reassigning-access-requests/e3f4f3b6dbff-a84855c7-648f-4a4a-b3b3-115b7fbfa78d2F1743127930353-Screensh.png" />
</Frame>

### 4. Reassignment complete. The new approvers now handle the request.

## FAQ

* Who is allowed to reassign requests?

  * Lumos Admins and approvers currently assigned to the request.
* Can the original approvers still approve the old request once it's been reassigned?

  * No. The original request will update to show that the approval has been reassigned.

    <Frame>
      <img src="https://mintcdn.com/lumos-primary/f7twv2B37KFondZp/images/kb/quick_start_guide/appstore-1/appstore_explainers_for_new_employees_new_to_appstore/reassigning-access-requests/77653e9243b8-a84855c7-648f-4a4a-b3b3-115b7fbfa78d2F1743129226673-Screensh.png?fit=max&auto=format&n=f7twv2B37KFondZp&q=85&s=c6f390191faf12335e6a6de4607e9bbf" alt="Screenshot 2025-03-27 at 10.32.13 PM.png" width="1362" height="1098" data-path="images/kb/quick_start_guide/appstore-1/appstore_explainers_for_new_employees_new_to_appstore/reassigning-access-requests/77653e9243b8-a84855c7-648f-4a4a-b3b3-115b7fbfa78d2F1743129226673-Screensh.png" />
    </Frame>
* Are reassigned access requests tracked in the Activity Log?

  * Yes. The respective access request notes this update.
* Can you reassign approvals at any stage (manager, Stage 1, Stage 2)?

  * Not by default. To turn this feature on, contact [support@lumos.com](mailto:support@lumos.com).
* Can you reassign the provisioning tasks after the approval step if there are manual steps required?

  * No, today only approvals can be reassigned. This is because app admins are usually a specific set of individuals that doesn't change, so reassigning the provisioning task rarely makes sense.