> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lumos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AppStore Rollout Communication Templates

> Copy templates for an ITSM auto-responder and for announcements to approvers, app admins and the whole company when you launch your AppStore.

## After this article

You'll know how to announce your AppStore launch to your employees.

## Background

This article provides templates for announcing the AppStore to your company and sharing the resources employees need to use it.

Send at least an email or Slack announcement with an @ mention, whichever your company uses more. You can also send both.

## ITSM auto-responder

Put this in as an ITSM auto-response for access request tickets to encourage people to use the AppStore.

Thanks for reaching out!

For software access requests, we have an [AppStore](https://app.lumosidentity.com/app_store). If you re-submit your request there, you can:

* Get access to your app faster
* Discover our other approved apps
* Get notified about progress automatically through email and Slack

More information here: [Requesting Access to an App](/for-employees/for-your-workforce/requesting-access-to-an-app)

## Announcement to approvers

Send this to your approvers before you roll out the AppStore so that they're aware of what to expect when they get a request to approve access.

> Hi \[COMPANY] Employees!
>
> We're excited to announce that, on \[DATE], IT will roll out a faster way for everyone to request access to new software -- the \[COMPANY] AppStore!
>
> **What is the \[COMPANY] AppStore?**
>
> The AppStore, provided by [Lumos](https://www.lumos.com/), is a catalog of the approved software apps we use at \[COMPANY]. You can learn more about how to request apps here: [Requesting Access to an App](/for-employees/for-your-workforce/requesting-access-to-an-app)
>
> **Why am I getting this message?**
>
> Because you'll eventually be asked to approve a request for access to an app, and we want you to know what this process looks like through the AppStore.
>
> Here's a [short video](https://www.loom.com/share/c389ff9f29764f4a87dc93d9b44336d2?sid=ee9ce5a0-463e-49fd-b958-2b718cda6327) that shows what you'll need to do if you get one of these requests.
>
> If you have any other questions, please read this article for more info or let us know in \[IT SLACK CHANNEL] or at \[IT EMAIL ADDRESS]! You can also reference the following resource: [Approving Access Requests](/for-employees/for-your-workforce/approving-access-requests)

## Announcement to app admins

Send this to your app admins before you roll out the AppStore so that they're aware of what to expect when they get a request to provision access to an app that they manage.

> Hi \[COMPANY] Employees!
>
> We're excited to announce that, on \[DATE], IT will roll out a faster way for everyone to request access to new software -- the \[COMPANY] AppStore!
>
> **What is the \[COMPANY] AppStore?**
>
> The AppStore, provided by [Lumos](https://www.lumos.com/), is a catalog of the approved software apps we use at \[COMPANY]. You can learn more about how to request apps here: [Requesting Access to an App](/for-employees/for-your-workforce/requesting-access-to-an-app)
>
> **Why am I getting this message?**
>
> Because you'll eventually be asked to provision access to an app that you manage, and we want you to know what this process looks like through the AppStore.
>
> Here's a [short video](https://www.loom.com/share/c389ff9f29764f4a87dc93d9b44336d2?sid=ee9ce5a0-463e-49fd-b958-2b718cda6327) that shows what you'll need to do if you get one of these requests.
>
> If you have any other questions, please read this article for more info or let us know in \[IT SLACK CHANNEL] or at \[IT EMAIL ADDRESS]! You can also reference this help center article: [Confirming Provisioning for Access Requests](/for-employees/for-your-workforce/confirming-provisioning-for-access-requests)

## Company-wide email/Slack announcement

Add a note or slide for this in your new hire orientation docs so that new hires know to use the AppStore for anything they didn’t get during onboarding.

> Hi \[COMPANY] Employees!
>
> We’re excited to announce that you can now quickly request access to any software you need through our company’s new AppStore.
>
> **What is the AppStore?**
>
> The AppStore is a catalog of the approved software apps we use at \[COMPANY]. You won’t see every app we use in there yet, but you can still request any app even if you don’t see it!
>
> **How do I make a request?**
>
> You can do it through the AppStore ([link](https://app.lumosidentity.com/app_store)), or type “/appstore + Enter” in Slack to kick off a request (please don’t request apps you already have, unless you need more access). The AppStore will let you know via email and Slack when your request is finished.
>
> If you don’t see an app, submit a Custom Request so we can add it to the AppStore later!
>
> Here’s a 1-minute video that shows you how it works:
>
> [Video](https://www.loom.com/share/1f5504e5cc024df5add07da03d96d421?sid=c2f232ac-675a-46b0-9531-bcd45932eab5)
>
> **I’ve been asked to approve a request — what do I do?**
>
> If it’s okay for the requester to have access to the app, click “Approve” in Slack or the AppStore. If not, click “Deny”.
>
> Here’s a video that shows how it works:
>
> [Video](https://www.loom.com/share/c389ff9f29764f4a87dc93d9b44336d2?sid=ee9ce5a0-463e-49fd-b958-2b718cda6327)
>
> —————
>
> The AppStore is going to make access requests way faster and easier for everyone. If you have any questions, please contact us in \[IT SLACK CHANNEL] or at \[IT EMAIL ADDRESS]!