> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lumos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inactivity Workflow FAQs

> Find answers on when Inactivity Workflows run, whether their notifications can be customized, and why Unmatched users are not targeted until matched.

## What time do Inactivity Workflows run?

Inactivity workflows run **Monday - Friday with a 15:00 UTC start (7am PT)** (convert to your preferred timezone [here](https://savvytime.com/converter/utc)).

At this time, the frequency and time of the day at which Inactivity Workflows run cannot be changed.

## Can I customize the notifications being sent by Inactivity Workflows?

You cannot customize the initial notifications today, but you can send a custom message to the Account Owner during the removal process. More information can be found here (the "Notify Account Owner" option):[Creating An Inactivity Workflow](/for-admins/access-policies-lifecycle-management/creating-an-inactivity-workflow)

## Do Inactivity Workflows run on Unmatched users?

Users labeled as Unmatched in an app will **not be targeted** by Inactivity Workflows. *See*[How does Lumos match accounts?](/for-admins/applications-entitlements/how-does-lumos-match-accounts)

You'll need to match these users if you want them to be targeted by an Inactivity Workflow. *See*[How-To: Match Accounts](/for-admins/applications-entitlements/how-to-match-accounts)